Returns and Refunds

Items may be returned to Q Kitchen Hub up to 30 days after they arrive with you.

Condition we can accept

Unused, and in its original packaging — those are the two requirements for a return to be accepted.

How to return something

1. Email [email protected] first — please do not send anything back unannounced.
2. We provide the return address and a reference number.
3. Pack the item properly and send it on.
4. We inspect on arrival, then refund the original payment method.

Who pays the return postage

You cover return carriage unless the item was faulty, damaged on arrival or not the one you ordered, when we cover it. No restocking fee is taken.

How the refund is made

On receipt and inspection, the refund is returned to the payment method used for the order.