Track Your Order
A confirmation goes out at checkout and a tracking email when the case ships. Keep the latter.
Following your parcel
- Find the dispatch email from Q Kitchen Hub with the carrier and consignment number.
- Enter the consignment number on the carrier's tracking page for live status.
- Freight consignments often show nothing until the first depot scan, which can be the next working day.
If you have no tracking email
Look in junk mail first. If it is absent, [email protected] will reissue it against the account name and delivery postcode.
If tracking has not moved for several days
Freight sometimes pauses at a depot. Email [email protected] and we will chase it through our account.
- Order confirmation
- Sent immediately after checkout.
- Dispatch and tracking
- Cases are usually made up within one to two working days, then transit depends on the destination.
- Changed your mind
- Free of charge before the case leaves us; afterwards, a return within 30 days.
- Contact
- [email protected] · +1 323-871-5500
- Hours
- Mon-Sat 9:00 AM – 5:00 PM | Sun closed